Frequently Asked Questions
Find answers to common questions about StreamGuide
Getting Started
StreamGuide is a mobile app that helps you discover, track, and manage your movies and TV shows. It integrates with TMDB for comprehensive content information and Trakt.tv for syncing your watch history across devices. Never lose track of what you've watched or what's on your watchlist again.
We're thrilled that you want to support StreamGuide! Here are several ways you can help:
1Share StreamGuide with friends and family by sending them the link to the Google Play Store
2Write a review or share your experience with StreamGuide on social media
3Submit feature requests or report issues on our discussion board
4Upgrade to StreamGuide Premium to access advanced features and support development
Have another idea? We'd love to hear it! Feel free to reach out to us at Loading...
Getting started is easy! First, download the app from the Google Play Store. Then create an account or sign in with your Google account. You can optionally connect your Trakt.tv account to sync your existing watch history. Finally, start adding movies and TV shows to your watchlist or mark what you've already watched.
StreamGuide is currently available on Android devices through the Google Play Store. iOS version is coming soon. Our development team is working hard to bring StreamGuide to more platforms in the near future.
No, you can use StreamGuide without creating an account, and your data will be stored locally on your device. However, creating an account allows you to sync your data across multiple devices and connect with Trakt.tv for a seamless experience.
Features & Functionality
StreamGuide uses TMDB (The Movie Database) to provide comprehensive information about movies and TV shows. You can search for any title, add it to your watchlist, and mark episodes or movies as watched. If you connect your Trakt.tv account, your watch history syncs automatically across all your devices.
Trakt.tv is a platform that tracks what you watch. StreamGuide integrates with Trakt to sync your watch history, ratings, and watchlist. This means you can use StreamGuide alongside other Trakt-compatible apps, and your data stays in sync everywhere. Connect your Trakt account in Settings > Connections.
StreamGuide offers several ways to discover new movies and TV shows:
1Browse trending and popular titles updated daily
2Explore new releases and upcoming titles
3Get personalized recommendations based on your watch history
4Filter by genre, year, rating, and more
Yes! StreamGuide allows you to track individual episodes of TV shows. You can mark entire seasons as watched or go episode by episode. The app shows your progress for each show and highlights which episodes you still need to watch.
Your watchlist is your personal collection of movies and shows you want to watch. To add a title, simply tap the bookmark icon on any movie or show detail page. You can view and organize your watchlist from the main navigation. Remove items by tapping the bookmark icon again.
Yes, StreamGuide shows you which streaming services have the movie or TV show you're looking for. This information is powered by TMDB and varies by region. You can see available streaming options on each title's detail page.
Yes, you can rate any movie or TV show on a scale of 1-10. Your ratings help personalize recommendations and sync with your Trakt.tv account if connected. Tap the star icon on any title's detail page to add your rating.
Security & Privacy
Yes, we take security seriously. Your watch history and preferences are stored securely. If you connect to Trakt.tv, we use OAuth authentication, meaning we never see or store your Trakt password. All data transmission is encrypted.
We collect only the information necessary to provide our services. This includes:
- Your watch history and ratings (stored locally or synced with Trakt)
- Watchlist preferences
- Basic account information for authentication
- Anonymous usage statistics to improve the app
Yes, you can disconnect your Trakt.tv account at any time. Go to Settings > Connections > Trakt.tv and tap 'Disconnect'. Your local data will remain, but syncing will stop. You can reconnect anytime.
If you create an account or connect to Trakt.tv, your watch history is automatically synced and backed up. This ensures you won't lose your data if you change phones or reinstall the app. Local-only users should consider connecting to Trakt for backup purposes.
Account & Premium
Yes, StreamGuide offers a generous free tier with essential movie and TV tracking features. You can track unlimited titles, sync with Trakt.tv, discover new content, and manage your watchlist without paying anything. Premium features offer additional customization and enhanced functionality.
StreamGuide Premium unlocks these features:
1Ad-free experience throughout the app
2Custom app themes and icons
3Advanced statistics and viewing insights
4Priority support
Upgrading to Premium is easy:
1Tap your profile icon in the app
2Select 'Upgrade to Premium'
3Choose between monthly or annual billing
4Complete the purchase using Google Play
Premium features will be instantly unlocked once payment is processed.
You can cancel your StreamGuide Premium subscription at any time through Google Play Store settings.
1Open Google Play Store
2Go to Profile > Payments & subscriptions
3Tap Subscriptions
4Select StreamGuide and tap Cancel subscription
You can also manage your subscription directly at play.google.com/store/account/subscriptions
Refund policies are handled by Google Play Store according to their policies. Generally, you can request a refund within 48 hours of purchase directly through the store. For special circumstances, please contact our support team at Loading....
Troubleshooting
If Trakt sync isn't working, try these steps:
1Check your internet connection
2Go to Settings > Connections and verify Trakt is connected
3Try disconnecting and reconnecting your Trakt account
4Pull down to refresh and trigger a manual sync
If problems persist, the Trakt.tv service may be experiencing issues. Check their status page.
StreamGuide uses TMDB (The Movie Database) for content information. If a title is missing, it may not yet be in TMDB's database. You can contribute to TMDB by creating a free account at themoviedb.org and adding the missing content. It will then appear in StreamGuide.
To resolve performance issues, try these steps:
1Make sure you have the latest version of the app installed
2Restart the app and your device
3Clear the app cache in your device settings
4Ensure you have a stable internet connection
If problems persist, please contact our support team at Loading... with details about your device model.
Streaming availability data comes from TMDB and may not always be 100% accurate or up-to-date. Streaming rights change frequently between providers and regions. If you notice incorrect information, you can report it to TMDB directly, and we'll receive the updated data.
Still have questions?
We're here to help! Contact our support team for assistance.
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